Stiefeld Boots & Leatherwear

Stiefeld is a western brand since 2014 based in Mexico. Inspired by giving value that handmade products deserve as to the craftsmen who makes it. We are known because of our hair-on hide products as the original hair-on hide ankle boots!

We have four principles:

1. Offer high quality products

The materials we use in our products are certified by the British Leather Centre, the Leather Working Group, and others. We source certified environmental stewardship suppliers because we care about our planet.

These certificates regulate restricted substances in the products you wear.

We believe in minimal and green packaging. The materials used are either compostable or recyclable. You may reused the box and the compostable bags inside. We don’t use harmful plastics. Reduce, Reuse, and Recycle.

2. We value the work of our craftsmen

Our products are handmade and the production offers fair wages.

Our prices reflect the certified quality products we use and stand behind, and fair wages whom we respect.

3. Ethic and respect for competition

There are examples of other companies with quality cowhide footwear products on the market that represent a health competition. For STIEFELD, being ethical is a choice and has been the heart and soul of our brand.

4. Respect for our clientes

We only offer REAL high quality products behind an excellent customer service and make you feel unique, authentic, and also classy. Please contact us with you want more details about our products.

Our products are made to last!

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IMPORTANT INFORMATION

Thanks for shopping at Stiefeld.

If you are not entirely satisfied with your purchase, we are here to help.

FORMS OF PAYMENT HUBVENTORY
For the moment, you can only pay with Visa and Mastercard credit cards through HUBVENTORY since our account is from Mexico. We will keep this updated.

INVENTORY
Once you place an order, we might be able to ship immediately if we do have products in stock.
If we are out of stock, please consider the lead time specified in the product description.

MANUFACTURER’S SUGGESTED RETAIL PRICE
Products purchased from Stiefeld should only be sold at the manufacturer’s suggested retail price or over. Unless the retail client throws a sale and it has to be shown as “Sale” with the original price. No permission required for a sale at a discount or special sale events.

REFUNDS
Since items are handcrafted we do not offer refunds.

RETURNS
Please inspect all products immediately upon arrival. Returns must be advised in writing directly to Stiefeld’s email address no more than five days from delivery date quoting invoice number and reasons. No returns will be accepted if advised after and without Stiefeld prior approval.
Stiefeld does not cover any shipping costs and/or fees.
Please contact us with details of the product prior to returning it.
Return wont apply if product(s) are held more than 10 days. Applies to damages caused by manufacturing only.

SHIPPING
You will be responsible for paying for your own shipping costs for returning and exchanging your items.

CUSTOMS, DUTIES, AND TAXES
STIEFELD is not responsible for any duties and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

Please note: Custom fees may apply. These fees are not shown on Hubventory and are not included in shipping. They can be up to $300+ usd, depending on the declared value of the products.

Questions about these fees should be directed to the customs office before ordering.

CONTACT US
If you have any questions on how to return & exchange your products to us, contact us.

IMPORTANT INFORMATION ABOUT SHIPPING
All orders are shipped from Mexico. To offer our clients an amazing shopping experience and great shipping quotes ($230.16), we strongly recommend to place an order with the following quantities according to each style:
1. The Aurora Boots. 12 pairs
2. Mules (Abby & Gretta): 16 pairs
3. The Julia Sneakers: 15 pairs

If DHL detects your address as a remote area, it charges an additional $31.72 to the shipping quote mentioned before.

Finally, DHL offers a special quote for orders over 50 kg, translated to 24 booties or a mix of 12 booties and 16 mules/ 15 sneakers for $280 approx.

If you need help, don't hesitate to contact us first. We will gladly help you get the best of our products and deals.