All returns are handled by KikiSol.
We take great pride in the quality and construction of our merchandise. Since our tunics are hand-dyed, the color process may be altered due to the sun, humidity and other natural elements. This gives each item a bit of character as they will each vary slightly. Clothing made from prints will be cut in different areas causing each item to have a slightly different composition. This gives each item a bit of character as they will each vary slightly.
We reserve the right to alter minor details featured on this site and in other informational materials we provide in the interest of maintaining product quality and design integrity. Accordingly, products shipped to you may vary slightly from those depicted on this site or in such materials.
However, if any of our merchandise is defective you will be given a full refund or may make an exchange if you adhere to the following requirements:
You must notify
[email protected] within 14 days of receiving the product. Unsolicited returns will not be accepted.
Returned merchandise must be in the original condition, unwashed, unused and accompanied by the original kikisol.com sales receipt. Merchandise purchased from locations other than www.kikisol.com will not be accepted and must be returned at the place of purchase. Purchases made on our website may not be returned at any other retail outlet accept our website. A copy of the receipt must be included in the return package with a note on the back stating the reason for the return. We do not refund the original shipping and handling paid on the order. The customer is responsible for all shipping charges, however exceptions could occur if the product is defective.
All purchases of sale items are final and may not be returned or exchanged.
If the merchandise was not defective in any way, the customer may still receive a full refund but must pay shipping to return the product.
If the merchandise is returned more than 14 days after the date of receipt, a merchandise credit will be issued for the amount of the original purchase. However, the customer is responsible for return shipping and/or the exchange shipping. The customer will be advised of this amount once they have contacted KikiSol.
f the merchandise was damaged and you return merchandise for a refund within 14 days of delivery, the refund will be processed and credited to the same account the purchase was made from.
Please allow one full billing cycle after the date you received the product for your account to be credited.
Please inquire with customer service for the return address.
You may exchange your merchandise for the same item (if the original was defective), or for different items of the same or lesser value on this site. Please allow one full billing cycle after the date you received the product for your account to be credited for the difference.
If the merchandise was not defective in any way, the customer may receive a full refund but must pay shipping to return the product and shipping for the new product.
Please inquire with customer service for the return address.
